All About the EON Visa Debit Card (Part 2)

Are you planning to get your own EON Visa Debit Card?  

In this second part, we answer other questions that you may have regarding the EON Visa Debit Card.

Can I immediately use my EON Visa Debit Card once I receive it?

Yes, you can use your new EON Visa Debit Card for any money transactions once you receive it. For online applicants, they can claim their card after submitting their documents at the UnionBank pick-up branches. On the other hand, cardholders who fill out the application form over the counter can only receive their EON Visa Debit Cards after 5 banking days.

You can use your EON Visa Debit card at the instant you receive it. You can swipe it at any accredited Visa merchants all around the world and withdraw your money at any Megalink ATMs and Visa Plus ATMs.

Apart from these, you can also immediately link the EON Visa Debit Card to your PayPal account. (Click here if you wish to know how to sign up for a PayPal account.)

Can I replace/renew my card online?

The EON Online Application is only meant for new card EON Visa Debit Cards application. If your EON Visa Debit Card has been damaged or needs to be renewed, the card replacement and card renewal actions cannot be performed online. (UnionBank EON Visa Debit Cards will expire after 3 years.)

In claiming the cards, we need to go to the bank and pay P150. You will receive an email 60 days prior to the expiry date of your EON Visa Debit Card. This allows customers to have sufficient time to renew their cards.

Other Errors and Questions

If you have any queries regarding the UnionBank Visa Debit Card or encounter any errors during the transactions, you can voice out your troubles to the UnionBank using the following methods:

a. Send an email to internet@unionbankph.com

b. Send an email to the UnionBank Call Center at customer.service@unionbankph.com

c. Give a call to the UnionBank Call Center Hotline at:

• • 254-7524 (Metro Cebu)
  • 222-2500 (Metro Davao)
  • 1-800-1888-2277 (domestic toll free number)
  • +800-8277-2273 (universal toll free number)

d. Write to the Customer Service Department of UnionBank.

Address: Customer Service Dept., UnionBank, 9th floor Peak Tower Alfaro Street, Makati City.

You have to notify the UnionBank about the problems encountered within 60 days. If you give a call to the UnionBank Call Center Hotline, they may require you to send a writing complaint within 24 hours.

What should I include in my writing complaints?

Do not miss out any required details in your written complaints. When you are writing to UnionBank regarding the problems you faced, please include the following information.

• Name
• Cyber Account/ Card Numer /Access ID
• Describe the error or problem you have encountered.

If you have encountered errors in the transaction of bill payment, include the following details:

• Your Account Number
• Date of Payment
• Amount of Payment

When you receive your EON Visa Debit Card, you can start online shopping! You can conduct your regular money transactions with just a click on your computer or mobile devices.