Years and years ago, looking for delivery or moving services was such a taxing chore. You’d have to comb through telephone directories, browse classified ads in countless newspapers, or rely on relatives or friends for recommendations.
But thanks to online delivery or moving services such as Lalamove, all of that is a thing of the past now. Lalamove can deliver a wide range of items, from documents you forgot at home to furniture you plan to move to a new home. Plus, if you're running a restaurant or shop but don’t have your very own delivery service, Lalamove can fill that gap with its business solutions.
To know more about how Lalamove rates and services can help you, check out this comprehensive guide.
What is Lalamove?
Lalamove is an on-demand and scheduled delivery app that connects individuals and businesses to its partner drivers for same-day and door-to-door courier services. This online delivery company[1] operates in several countries across South America and Asia, including the Philippines.
Read more: List of Courier Services in the Philippines 2023
What are the Benefits of Lalamove’s Services?
As expected from a technology-driven delivery service, Lalamove offers features that make life easy. Here are some benefits that may convince you to try its services:
👍 Fast Response and Delivery
You can connect with your rider in just a few seconds. However, take into account certain conditions that may affect response time, such as demand, traffic, and distance.
👍 Professionally Trained Drivers
To ensure that you’ll receive only high-quality service, Lalamove trains its drivers. Expect your courier to have a thorough knowledge of handling your goods. Other than delivering items, your courier will even help with the heavy lifting.
👍 Reliable App
Lalamove’s app can handle different tasks. You can schedule your delivery, make a payment, and even track all your goods using just one app.
Where Does Lalamove Operate?
In the Philippines, Lalamove operates in three key regions:
- Manila, NCR, and South Luzon: All of Metro Manila; including Los Baños, Laguna in the south; Paombong, Bulacan in the north; and Angono and Gen. Rodriguez, Rizal in the East
- Cebu: All of Metro Cebu City; including Minglanilla in the south, Lilo-an in the north, Mactan in the east, and Busay in the west
- Pampanga: All of Pampanga; for trucks, up to Metro Manila; for motorcycles, only within Mabalacat, Angeles, Porac, Mexico, Santa Ana, San Fernando, Bacolor, Sta Rita, Guagua, and Lubao
Lalamove Delivery Services in the Philippines
Lalamove’s core service is on-demand delivery. This comes in varieties, so you can find a delivery solution that suits a particular need or situation.
Here’s Lalamove’s suite of services:
📌 Lalamove Courier Service
Lalamove Philippines is best known for its courier service. It offers a wide variety of vehicle options through its app for the delivery of goods in different shapes and sizes, ranging from small parcels—including valuables like cash and gadgets—to large and bulk items.
Motorcycle
Use the Lalamove app to get small items such as food, groceries, clothing, or documents delivered via a motorcycle. As long as your parcel weighs under 20kg, a motorcycle rider can send it to your chosen destination.
Sedan 200kg
If you need to deliver something with a weight of up to 200kg, the sedan is your cheapest four-wheel option. This also makes a great option for delivering delicate items, such as flowers, cakes, vases, and even small appliances. The Lalamove delivery rate for the sedan option starts at ₱100 within Metro Manila.
SUV 300kg
Lalamove also provides delivery van rental services in the Philippines. The smallest and cheapest option among its van rental lineup is the 300kg SUV, a utility van (e.g., Isuzu Crosswind, Mitsubishi Adventure, Toyota Innova, etc.) that can also deliver large and fragile items such as computers, small to medium appliances, or anything that can be disassembled and kept in the vehicle’s trunk.
MPV 600kg
For transporting larger items such as furniture, Lalamove Philippines offers the 600kg MPV (e.g., Hyundai Starex, Toyota Alphard, Mitsubishi L200FB, etc.) as a transport option.
Pickup 600 / 800kg
Looking for a more flexible option to carry irregularly shaped items? Avail of the pickup option. Options for the 600kg variant include the Toyota Hilux, Toyota Tacoma, and Isuzu D-MAX; for the 800kg variant, choose between the Mitsubishi Strada, Nissan Navara, Ford Ranger, and more.
Small Truck 1,000kg
Moving to a new home? Need to deliver products in bulk to your customers? You can book a small truck (e.g., Hyundai H100, Mitsubishi L300, Toyota HiAce, etc.) through the Lalamove app.
This trucking service allows you to move bulky furniture and appliances like beds and refrigerators with ease. If you run a business, you can get a small truck to transport products, supplies, raw materials, and other items.
Medium Truck 2,000kg
The medium truck is one of the biggest vehicle options available on the Lalamove app, making it ideal for lipat bahay, construction supplies, equipment delivery for events, and other heavy-duty delivery needs. Examples of medium trucks for such purposes are Hyundai HD36L, Isuzu QLR77 FB, Foton Tornado FB, and more.
Large Truck 3,000 / 7,000 / 12,000kg
If you need more space for delivering your home furniture, business supplies, and equipment, book a six-wheel truck, ranging from capacities of 3,000, 7,000, and 12,000 kg. The units in this roster can transport heavy items on distances of at least 40 km. The delivery coverage is from Metro Manila to Laguna, Cavite, Batangas, Bulacan, Pampanga, Bataan, Tarlac, Zambales, and Nueva Ecija.
📌 Lalamove Purchase Service
What is the Lalamove purchase service, you ask? You can book a personal shopper who will buy the items you need (worth up to ₱2,000) and then deliver them to you via motorcycle.
Lalamove was one of the first courier companies in the Philippines to offer a pabili service as an add-on feature on its app.
📌 Lalamove Logistics Services for Businesses
Small businesses in the Philippines that don't have a fleet of vehicles for product delivery can save on logistics costs by using Lalamove's third-party logistics services (also called 3PL).
Similar to personal deliveries, multiple vehicle options are available for business deliveries, including motorcycles, delivery vans, and trucks.
Lalamove's corporate clients can access dedicated customer support through an account manager that assists with logistical concerns.
Other Lalamove Services and App Features
Aside from knowing the core services of Lalamove Philippines, it also helps to familiarize yourself with its add-on services and app features. That way, you can get the most out of this delivery platform.
👉 Multi-Stop Deliveries
If you sell products online, it can be tedious and time-consuming to make multiple bookings for a number of deliveries. With Lalamove, online merchants can book deliveries to a maximum of 20 locations. This Lalamove app feature saves time and money on delivery fees.
👉 Queuing Service
Through Lalamove’s queueing service, you can have a driver line up at an establishment to pick up, deliver, or process an item.
Small business owners can also benefit from this add-on service. Simply book a driver and have them stand in line at your preferred bank to deposit cash payments collected from your customers to your bank account.
👉 Driver Carries and Additional Assistant Services
Use this additional Lalamove delivery service when transporting large and heavy items such as furniture, appliances, or office equipment. For delivery of items of up to 50 kg, the Driver Carries feature would suffice. For heavier items, you have to book an additional assistant to help load, unload, and carry your goods.
👉 Lalamove In-App Chat
Through the Lalamove app's built-in chat feature, users can contact the driver. You can send messages regarding delivery notes, changes, or questions before the item is picked up until gets delivered.
👉 Lalamove Cash on Delivery Service
Lalamove’s cash on delivery service makes it easy for online businesses to collect cash payments and for customers to pay for their purchases.
Here's where you can use the COD service:
- Multi-Stop and Cash Handling - Sellers book a Lalamove driver who will go to multiple customers. The driver delivers orders and collects payments from each customer and then returns to the seller to remit the payment and collect the delivery fee.
- Lipat Bahay Delivery - Once the items get delivered to the new home, customers can inspect their belongings before paying.
- Queueing Service and Cash Handling - This Lalamove cash on delivery service is similar to the Multi-Stop and Cash Handling technique. But instead of remitting collected payments directly to the seller, the driver goes to the seller's preferred bank to deposit the money.
- Pabili Service - Sellers book a Lalamove Purchase Service and give the order to the driver who will then pay for the goods on behalf of the customer. The driver delivers the order and collects the payment from the customer.
👉 Lalamove Wallet
Lalamove also has an e-wallet function integrated into its delivery app. Users can make cashless payments safely and conveniently through the Lalamove Wallet, which works just like GrabPay. The digital wallet can be topped up with at least ₱300 using a credit or debit card or GCash.
Because this feature allows you to give exact payment, you won’t have to scramble for smaller bills just in case the driver has no change.
How Does the Lalamove App Work?
The Lalamove app is easy to use even for first-timers. Here's how to book a Lalamove service through the app:
🚚 How to Use the Lalamove App for Booking a Delivery
- Download the Lalamove app from Play Store or App Store[2] or go to the web app at web.lalamove.com.
- Open the app and register for a Lalamove account.
- Pick a vehicle type for your delivery needs.
- Set your pickup and delivery locations. Make sure to provide the correct delivery and contact information.
- Optional: Choose any additional services you’d like to avail of.
- Select whether you want to book a delivery Later or Now.
- Provide your booking details.
- Choose your preferred payment method (Lalamove e-wallet/cash).
- Tap the Place Order button to confirm your delivery request.
- Wait for the Lalamove app to match a partner driver with you. The driver will come to your location to pick up the item/s. You may track the location of your driver in real time through the Lalamove app.
🚚 How to Use the Lalamove App for Booking a Pabili Request
- Download the Lalamove app from Play Store or App Store or go to the web app at web.lalamove.com.
- Open the app and register for a Lalamove account.
- Select Motorcycle from the vehicle options.
- Under the Additional Services section, select Purchase Service.
- Set your pickup and delivery locations. Use the store or establishment’s address as the pickup point and your current location as the destination.
- Select whether you want to book a delivery Later or Now.
- Provide your booking details.
- Tap the Place Order button to confirm your pabili request.
- Wait for the Lalamove app to match a partner driver with you. The driver will go to the pickup location to buy the item/s for you. You may track the location of your driver in real time through the Lalamove app.
Related reading:
- How to Ship via LBC Express and Use Its Other Services
- Big Deliveries? How to Book Transportify Services in the Philippines
- Enjoy Instant or Same-Day Deliveries: Your GrabExpress Delivery Guide
Lalamove Rates in the Philippines 2023
Just how much are Lalamove's delivery rates now? Check out the tables below to know the Lalamove shipping rates per km, for COD, and more.
💸 Lalamove Delivery Rates
Lalamove Philippines charges a base fare plus a fixed fee per kilometer for delivery services.[3] Specific Lalamove shipping rates depend on the vehicle type used and the distance from the pickup to the drop-off location.
💸 Lalamove Rates for Additional Services
For every additional service you use in a booking, a corresponding amount will be added to your total Lalamove delivery cost.
💸 Lalamove Extra Fees and Charges
You'll also incur additional fees when you avail of the Lalamove delivery service during after-hours (10 p.m. to 6 a.m.) and/or a holiday. A waiting time charge also applies when you make the driver wait from arriving at your location to starting the trip.
Related reading:
- How Much are JRS Express Rates in 2023?
- J&T Express Rates for 2023 (Plus How-tos, Services, and FAQs)
Lalamove Philippines FAQs
Got questions about Lalamove’s services? This section addresses some of the most common queries from customers.
1. Is Lalamove 24/7?
Yes, Lalamove Philippines operates 24 hours a day, seven days a week, including holidays. Thus, it can accommodate urgent deliveries at any time.
2. How is the Lalamove rate calculated?
Aside from your chosen vehicle, distance of delivery, additional services, and surcharges, rates may be affected by toll fees, traffic, availability of riders, and more.
3. Which is cheaper: Lalamove or Grab?
Based on reviews posted online, Lalamove’s rates are usually cheaper than GrabExpress both for short and long-distance deliveries via motorcycle.
Of course, the actual pricing of these two delivery companies might be different in your case. Factors aside from delivery distance—such as additional services availed, delivery time, and vehicle type—can affect delivery fees.
4. Which is cheaper: Lalamove or Angkas?
Angkas' base fare starts at ₱50 for the first two km plus ₱10 per succeeding km. Lalamove charges ₱49 base fare plus ₱6 for the first 5 km. Fares may still vary depending on different factors, but based on this, Lalamove is the cheaper option.
5. Which is cheaper: Lalamove or Mr. Speedy?
For motorcycle delivery service in Metro Manila, Borzo Philippines (formerly Mr. Speedy) charges ₱58.8 base fare plus ₱6 per succeeding km, while Lalamove charges ₱49 base fare plus ₱6 for the first 5 km. If you do the math, the Lalamove delivery service is cheaper than that of Borzo.
6. Who pays for Lalamove delivery?
It doesn’t matter who pays for the Lalamove delivery service. The sender may pay upon pickup, or the receiver may pay upon delivery.
Usually, the receiver of the package is the one who pays for the Lalamove delivery fee. This makes sense because the payment is made after the service has been completed.
7. Can Lalamove deliver pets?
No. Lalamove Philippines doesn’t transport animals or even humans. Other things Lalamove can’t deliver include illegal or hazardous items such as firearms, sharp or flammable objects, and chemicals.
8. Is there a maximum number of orders?
There is no maximum number of orders per day, week, or even month. According to Lalamove, you may place as many orders as you want every day.
9. Can I edit my order?
Yes, but you may change only the drop-off location.
10. Can I cancel my order?
You can cancel your order if it isn’t matched with a driver yet.
For immediate orders that have been already matched with a driver, you can cancel your order up to five minutes after the match. In case of scheduled orders, you can cancel up to 45 minutes before the scheduled pick-up time after the match.
Cancellation fees apply. If you cancel the delivery despite the driver’s confirmation of your order, 50% of the order fee will be charged to you. The same charge applies if you cancel the delivery when the driver is on their way or they’ve already reached the location.
Final Thoughts
It’s amazing how technology has changed the delivery and logistics industry. Gone are the days when you'd have to wait for days before you get your parcel.
Lalamove, together with its contemporaries, is indeed revolutionary, not only because of its personal delivery services but also its solutions for small business owners.
If you want to learn more about how Lalamove works, download the app now and start exploring its features. You can also avail of exclusive discounts on Lalamove rates via the app.
Sources:
- [1] Lalamove Website
- [2] Official Lalamove mobile app - Google Play | App Store
- [3] Lalamove Delivery Pricing & Rates
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